🔒 Privacy Policy

Last Updated: May 2025

🛡️ This Privacy Policy explains how Hungrytin collects, uses, stores, and protects your personal information when you use our app and services. By using Hungrytin, you consent to the practices described in this policy.

1. 📥 Information We Collect

We collect information in the following ways:

📋 Information you provide directly:

👤 Full name, mobile number, and email address (during registration)
📍 Delivery addresses saved in your account
💳 Payment information (processed securely via our payment partners — we do not store full card details)
🌟 Order history, reviews, and feedback submitted through the app

📡 Information collected automatically:

📱 Device information (model, OS version, unique device identifiers)
🌐 IP address and app usage data (screens visited, time spent, interactions)
🗺️ Location data (with your permission) to enable delivery tracking and address suggestions
🔧 Crash reports and performance analytics to improve app stability

2. 🎯 How We Use Your Information

We use the information we collect to:

🚚 Process and deliver your orders accurately and on time, in every city we operate.
📲 Send order confirmations, delivery updates, and support communications via SMS, email, or push notifications.
🎨 Personalise your in-app experience, including recommendations based on your past orders.
🛡️ Detect and prevent fraud, abuse, or security threats on our platform.
🔧 Improve our app features, services, and operational processes as we scale to new cities.
⚖️ Comply with legal and regulatory obligations applicable to us under Indian law.

3. 🤝 Sharing Your Information

We do not sell your personal data to third parties. We share your information only with:

🏪 Partner Vendors — Limited information (name, order details, delivery address) is shared with the relevant vendor to fulfil your order.
🛵 Delivery Partners — Your name, contact number, and delivery address are shared with our delivery fleet to complete your delivery.
💳 Payment Processors — Secure payment gateways process your payment details in compliance with PCI-DSS standards.
💻 Technology Partners — We use third-party services for analytics, cloud hosting, and customer support, all bound by confidentiality agreements.
⚖️ Legal Authorities — When required by law, court order, or government directive.

4. 🗺️ Location Data

We request access to your device's location to help auto-detect your delivery address and show you vendors available near you — in your city.

You can choose not to grant location permission; however, some features may not function optimally without it. We do not track your location when the app is not in use, unless you have explicitly enabled background location access.

5. 🗂️ Data Retention

We retain your personal data for as long as your account is active or as required to provide our services. If you delete your account, we will delete or anonymise your personal information within 30 days, except where we are legally required to retain it for tax, regulatory, or compliance purposes.

6. 🔐 Data Security

We implement industry-standard security measures to protect your personal data, including:

🔒 Encryption of data in transit using HTTPS/TLS
👥 Restricted internal access to personal data on a need-to-know basis
🔍 Regular security reviews and vulnerability assessments

While we take all reasonable precautions, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. 🙋 Your Rights

As a Hungrytin user, you have the right to:

👁️ Access — Request a copy of the personal data we hold about you.
✏️ Correction — Update or correct inaccurate information through your profile settings or by contacting us.
🗑️ Deletion — Request deletion of your account and associated personal data.
🔕 Opt-Out — Unsubscribe from promotional notifications at any time through app settings.
📣 Grievance Redressal — Raise any privacy concern with our designated Grievance Officer (see Section 11).

8. 🍪 Cookies and Tracking Technologies

The Hungrytin app may use cookies and similar tracking technologies to maintain session data and improve app performance. These are not used to track you across third-party websites.

9. 👶 Children's Privacy

Hungrytin is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child's data has been collected without parental consent, we will delete it promptly.

10. 🔄 Changes to This Policy

We may update this Privacy Policy from time to time — particularly as we expand our services to new cities and regions. When we make material changes, we will notify you through the app or via email.

Your continued use of Hungrytin after such notification constitutes your acceptance of the updated policy.

11. 🛡️ Grievance Officer

In accordance with applicable Indian laws, including the Information Technology Act, 2000 and rules thereunder, our Grievance Officer can be contacted at:

📧 grievance@hungrytin.com 📍 Hungrytin, Baripada, Mayurbhanj, Odisha, India

We will acknowledge and address your grievance within 30 days of receipt.